Please read our Return policies below:
- Please notify us of the return within ten (10) days of your receipt of the product at firstname.lastname@example.org.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise) we will accept responsibility any shipping costs related to the return. Please contact email@example.com to arrange for a return label.
- If the return is not due to an error of ours (e.g., you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
- Package returned to us marked "Refused," "Undeliverable," or otherwise, are may be subject to a 15% re-stocking fee. (This is solely to recoup our losses from charges we incur when this happens.) If a package is lost or misdirected due to an incorrectly input address, AllerMates is not responsible. Please make sure you have typed in the correct address.
- Please ship returns to:
363 Spook Rock Rd. Bldg K
Suffern, NY 10901