How long does it take you to ship an order?
Generally we ship orders the next business day after receiving the order. We do not ship on the weekends or on major holidays. Rush orders are sent 2 day air.

Where do orders ship from?
Our orders ship from New York state and take anywhere from 1 to 6 business days to arrive depending on it’s destination.

Can you create a custom bracelet or charm?
Unfortunately we are unable to create a single style or small quantity bracelet or charm. (Small quantity would be anything under 2000 pieces). Our current bracelets are created in factories by using tooling and molds. In order to justify the price of creating those tools and molds - we need to order several thousand of each style. If you are looking for a large quantity custom order (over 2500 pieces) please feel free to contact us

Are you going to be producing any more types of charms
At this time we do not have plans on producing any more types of charms.
We do recommend taking a look at our wonderful new Medical ID tags which allows us to offer custom printed options - a wonderful solution for families with less common health concerns or simply those who want to be able to readily communicate their medical/emergency info.

Most of your medicine cases are insulated. What does this mean exactly?
It is generally recommended that medicines be maintained at room temperature 20 °C (68 °F) to 25 °C (77 °F). Epinephrine may lose some of it's potency if exposed to extreme heat. Our insulated medicine cases helps keep interior contents within a 10-degree range of room temperature for up to 6 hours, after exposed to exterior weather conditions.